Yanni Decor Shipping, Return & Cancellation Policies:
We provide fast, safe, and reliable delivery services for all of our products. Deliveries are typically made on weekdays (M-F). We will keep you updated throughout the shipping process with email notifications.
Items are divided into two categories:
- Sent via UPS or FedEx.
- Packages less than 150 lbs.
- Sent via trusted carriers that specialize in handling large items.
- Packages more than 150 lbs.
- Typically take one to three weeks for delivery.
For special shipping such as White Glove Shipping or Curbside Shipping please call us at 330-333-3314 for a quote.
We currently do not ship to internationally or to P.O. boxes. Shipping restrictions may apply if you reside in Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands.
Return & Cancellation Policy
If for any reason you are dissatisfied with your purchase on Yanni Décor we are happy to process a return. Conditions may apply.
Customers must contact us in advance of returning items to receive a return authorization number and appropriate instructions. Returns without this will not be accepted.
Damaged or Defective Items:
If your orders are delivered via Freight or LTL Truck Carrier, customers agree to inspect goods before accepting delivery. If any item arrives damaged or is defective, customers must reject the delivery and notify customer service.
If UPS, USPS or FEDEX deliveries arrive with evidence of damage, customers must notify our customer service representatives within 5 business days of original delivery date. Images of any damaged and/or defective items are required to be sent via email before return authorizations can be issued.
Special Order Items
Special order items cannot be returned or exchanged. Special order items can be cancelled with 72 hours of being placed. Special orders are not available for cancellation after 72 hours.
A 10% restocking fee will be deducted from the refund and it is also the customer’s responsibility to pay for shipping the items back to Yanni Décor or one of our affiliates.
Please contact customer service or email@example.com for more information on returning an item and to received your return authorization.