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RETURNS & EXCHANGES

RETURNS & EXCHANGES

If for any reason you are dissatisfied with your purchase on Yanni Décor we are happy to process a return. Conditions may apply.

Return Process

Customers must contact us in advance of returning items to receive a return authorization number and appropriate instructions. Returns without this will not be accepted.

Damaged or Defective Items:

If your orders are delivered via Freight or LTL Truck Carrier, customers agree to inspect goods before accepting delivery.  If any item arrives damaged or is defective, customers must reject the delivery and notify customer service.


If UPS, USPS or FEDEX deliveries arrive with evidence of damage, customers must notify our customer service representatives within 5 business days of original delivery date. Images of any damaged and/or defective items are required to be sent via email before return authorizations can be issued.

Special Order Items

Special order items cannot be returned or exchanged. Special order items can be cancelled with 72 hours of being placed. Special orders are not available for cancellation after 72 hours. 

Returning

A 10% restocking fee will be deducted from the refund and it is also the customer’s responsibility to pay for shipping the items back to Yanni Décor or one of our affiliates.

Please contact customer service or info@yannicustom.com for more information on returning an item and to received your return authorization.

If for any reason you are dissatisfied with your purchase on Yanni Décor we are happy to process a return. Conditions may apply.

Return Process

Customers must contact us in advance of returning items to receive a return authorization number and appropriate instructions. Returns without this will not be accepted.

Damaged or Defective Items:

If your orders are delivered via Freight or LTL Truck Carrier, customers agree to inspect goods before accepting delivery.  If any item arrives damaged or is defective, customers must reject the delivery and notify customer service.


If UPS, USPS or FEDEX deliveries arrive with evidence of damage, customers must notify our customer service representatives within 5 business days of original delivery date. Images of any damaged and/or defective items are required to be sent via email before return authorizations can be issued.

Special Order Items

Special order items cannot be returned or exchanged. Special order items can be cancelled with 72 hours of being placed. Special orders are not available for cancellation after 72 hours. 

Returning

A 10% restocking fee will be deducted from the refund and it is also the customer’s responsibility to pay for shipping the items back to Yanni Décor or one of our affiliates.

Please contact customer service or info@yannicustom.com for more information on returning an item and to received your return authorization.

If you have a question regarding an item or need design help, please do not hesitate to contact us our interior designers are available to help with your order. Call 877-755-7111 for assistance or email info@yannicustom.com

e a question regarding an item or need design help, please do not hesitate to contact us our interior designers are available to help with your order. Call 877-755-7111 for assistance or email info@yannicustom.com